個案管理數位轉型計畫

強化機構管理，金流、預約、個管一站式服務

​

自 2020 年 1 月開始，COVID-19 新型冠狀肺炎的疫情來襲，導致大多實體心理諮商被迫中斷，預約人數也逐漸解少。因應疫情，遠距晤談功能需求激增，但大多心理醫療機構無加入健保補助，因此九成的機構數位管理能力不足。除了提供視訊服務，需要打造完善的個案管理系統方能因應大量遠距晤談的需求，因此鳴醫團隊須提供穩定與高醫療資訊安全的「網路心理晤談」環境。

 

民眾端的 App - FarHugs 遠距抱抱，兼具可及性與分級制的數位心理健康服務管道，服務包含線上的心理衛教文章、心理師問答、心理師媒合、即時傾談輔導、診療預約 (電子金流、實體診療、個案報告等)。而醫療人士方可以透過網站來進行看診服務或處理業務。

 

我們也在使用者體驗與介面設計上多次進行評估與討論，致力於 APP 的直覺化使用，降低用戶的操作難度，加上參照Amazon Web Services 上的 HIPAA 「美國醫療資訊保護規範」架構白皮書來處理、存放和傳輸醫療資訊，最大化確保患者與個案的隱私也展現了我們對資訊安全的高度重視。​

​

​

​

Case Management Digital Transformation Programme 

 

​

Since January 2020, the outbreak of COVID-19 has caused many entities psychological consultations to be interrupted and the number of appointments has decreased. In response to the epidemic situation, the demand for remote diagnosis and treatment has surged, but most psycho-medical institutions have no health insurance subsidies, so 90% of the institutions have digital management capabilities.Therefore, in addition to providing video services, the case management system needs to be built to meet a heavy demand. Therefore, we must provide a stable and high-quality medical information security "network consultation" environment.

​

The app-FarHugs, accessibility and graded digital mental health service channel, the service includes online psychological health education articles, psychologist questions and answers, psychologist matchmaking, instant text counseling, diagnosis and treatment appointment (electronic payment flow, physical consultation, Case management). And Psychologists use the website to provide consulting services or handle business.

​

We are committed to intuitive uses of APP and reducing the user's difficulty of operation. And according to the HIPAA "American Medical Information Protection Standards" architecture white paper on Amazon Web Services to process, store and transmit medical information to maximize the privacy of patients and cases also expresses our great attention to information security.